Shipping policy

Orders are typically processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking information so you can follow your order every step of the way.

Shipping times may vary depending on location and carrier delays. Please allow additional time during new product launches or high order volume periods.

If you purchase an item listed as a pre-order, please allow 2–3 weeks for processing. Once the inventory arrives at our warehouse, your order will be prepared and shipped. We will keep you updated throughout the process.

Damaged or Incorrect

If you receive a damaged or incorrect item, please contact us within 3 days of delivery at [your email] with photos and your order number. We will make it right. 

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

Return Address

Ora Returns 917 E 23rd Street San Angelo, Texas 76903 

We appreciate you being part of Ora — a brand built on intentional movement and light within.